Dynamic Queue Management Mechanism for Enhancing Call Completion Rate in Wired/Wireless Intelligent Networks

Today’s market share of Intelligent Network (IN) service is growing rapidly in wireless networks due to the rapid advances in wireless telecommunication and IN technology. To guarantee network independent IN services, mobility of IN service subscribers has to be taken into account. This paper proposes new designs of Global Service Logic for the IN service enhancement, which increase call completion rates in wired and wireless intelligent networks. In order to apply this logic to wireless service subscribers as well as wired service subscribers, we implement a Queue Manager applied to the call queuing service feature in the Service Control Point (SCP). In the case of wireless service subscribers, the Home Location Register (HLR) handles the service registration flags to notify the Queue Manager of the corresponding service subscribers’ mobility. In addition, we present a dynamic queue management mechanism, which dynamically manages the queue size based on the parallel server queuing model as the wireless subscribers roam the service groups due to their mobility characteristics. In order to determine the queue size allocated by the dynamic queue manager, we simulate the relationship between the number of the subscriber’s terminals and the drop rate by considering the service increment rate. Moreover, the appropriate waiting time in the queue as required is simulated according to the above relationship. We evaluate call completion rates of the proposed mechanism in the paper by comparing to that of the existing mechanism. key words: dynamic queue management, call completion rate,